Technical Writer
Education
M.S. Computer Science
Dec 2022
M.A. History
Dec 2012
B.A. East Asian Studies
Jan 2008
Additional Certifications
AWS Certified Cloud Practitioner
2021
Certificate in Human Resources Management
2020
High School Social Studies Teaching (N.C.)
2013
Experience
Location: San Francisco, CA
March 2023 - present
Key Accomplishment
Edited and composed a technical White Paper with Código founders.
Other Responsibilities
- Edited and composed the company’s fundraising white paper to document the company’s background, vision, technological design, process, and use cases in collaboration with the company founders.
Location: San Francisco, CA
May 2022 - August 2022
Key Accomplishment
Composed and presented a technical project plan covering the existing software architecture
in addition to explaining the front- and back-end changes required to add desired debugging tools.
Other Responsibilities
- Built the frontend component and backend tools that enabled investigators to diagnose AWS Backup customer issues in 95% less time. Used Java, TypeScript, React, JUnit, Mockito.
- Reviewed and edited coworkers' technical documents and presentations.
Location: Oakland, CA
December 2018 - January 2021
Key Accomplishment
Designed and wrote technical content, documentation, guides, training plans, and
assessments for apprenticeship program that were up to date with industry trends and best practices.
Other Responsibilities
- Collaborated with subject-matter experts and stakeholders to ensure content was accurate and effective for audiences at different levels and for different use cases.
- Wrote easily customizable apprentice handbook, style guides, templates, and technical content to enable others to build high quality, customized apprenticeship programs quickly.
- Achieved 100% conversion rate by utilizing data to make improvements, ensuring apprentice success and client satisfaction.
- Oversaw company's HR function, including policy, compliance, employee relations, payroll, and benefits.
Location: San Francisco, CA
March 2018 - September 2018
Key Accomplishment
Developed and documented a scalable hiring process that increased recruiting team efficiency and
enabled the company to grow 40% in six months.
Other Responsibilities
- Improved offer to acceptance rate and reduced time to fill in hiring.
- Designed and ran the company's performance review process.
- Oversaw Employee Relations, Payroll, and Employee Rewards.
Location: San Francisco, CA
November 2015 - December 2017
Key Accomplishment
Content and project-managed the redevelopment of the internal diversity training program.
The project increased curriculum quality and delivery consistency. Resulted in 83% cost reduction while
maintaining high student satisfaction. Contributed presentations, facilitation guides, and student resources.
Other Responsibilities
- Composed Kaplan Test Prep’s (Dev Bootcamp parent) multi-year diversity roadmap. Incorporated research-based best practices and metrics to evaluate success.
- Oversaw internal communications with the company president which included writing and editing monthly newsletters and email communications, managing town hall meetings, and administering Confluence, the company wiki.
- Developed and facilitated diversity training for external clients. Content included videos, training guides, and activities.
Location: San Francisco, CA
August 2013 - November 2015
Key Accomplishment
Oversaw program design, development and technical curriculum. Created and curated 200+
hours of technical content covering version control, HTML & CSS, Ruby, JavaScript, SQL.
Other Responsibilities
- Built Dev Bootcamp’s Phase 0 Program, a virtual web development program. Served 800 adult developers annually with a 90% graduation rate and high student satisfaction.
- Developed and executed plans to address improvements identified by student data. Initiatives included migrating to the Canvas Learning Management System, reorganizing modules, and adding rubrics and assessments.
- Optimized the team and roles for efficiency. Scaled the program from one to four US locations.
Location: Henderson, NC
August 2012 - June 2013
Key Accomplishment
Designed and taught high school world history. Based lessons on common core and state
standards.
Other Responsibilities
- Documented lesson plans, activities, and content for others to utilize.
- Employed Moodle and other technologies to educate and assess students.
Location: Murakami, Niigata, Japan
July 2009 - June 2010
Key Accomplishment
Created, adapted, and delivered English curriculum to elementary and middle
school students.
Other Responsibilities
- Documented lesson plans, activities, and content for successor.
Location: Raleigh, NC
February 2008 - June 2009
Key Accomplishment
Wrote training, manuals, and forms to increase employee policy compliance.
Reduced collection effort by 90%.
Other Responsibilities
- Delivered training to delegates across the state.
- Used feedback to develop an improved policy compliance process.
- Reduced policy signature backlog by more than 50%.
- Reported the state of policy compliance to the Department Secretary.
General | Skills |
|---|---|
| Writing | Technical Documentation, Blogs, Internal Communications, Guides |
| Education | Curriculum Development, Training and Course Facilitation, Canvas Learning Management System |
| Other | Project Management, Program Management, Human Resources, Diversity, Equity, and Inclusion, Data Analysis, People Management |
Technical Skills
Programming Languages
Concepts | & Tools |
|---|---|
| Computer Science | Data Structures and Algorithms, Databases, Data Mining, Cloud Computing, Computer Systems, Web Development, Software Engineering |
| Frameworks and Libraries | Pandas, React.js, Node.js, Express.js, JUnit, Mockito |
| Databases | SQLite, MySQL, AWS RDS, MongoDB |
| Tools | git, GitHub, RStudio, IntelliJ, Jupyter Notebook |
| Teamwork & Collaboration | Agile Development, Scrum, Jira, Asana |
Volunteering
Bike Walk Alameda
Board Member and Advocate
Bike Walk AlamedaBay Farm PTSA
Historian, TK/K Coordinator, Room Parent
Bay Farm PTSABuddhist Temple of Alameda
ABWA Member and Volunteer
Buddhist Temple of Alameda